How to Contact Human Kinetics for Technical Support or for Questions About Your Course
How to Contact Human Kinetics Customer Service
How to Contact Professional Education
Visit our FAQ Section
If you need technical support for your online course, please contact Human Kinetics. If you prefer, you can submit a technical support request via e-mail (oecsupport@hkusa.com) or by submitting an online technical support form. To speak to a technical support specialist, please call Professional Education Services at 217-351-5076, Monday through Friday, 7 am to 7 pm U.S. Central Time.
Whether you call or e-mail your request, please provide the following information:
- The type of hardware you are using
- The operating system you are using
- The exact wording of the error message(s) or the message number(s) appearing on screen
- A complete description of what happened and what you were doing when the error message appeared
- An explanation of how you tried to solve the problem
- The type of browser you use
- Your modem speed
Key Code Help: If you have questions or need assistance regarding your key code access, please read our Key Code help document.
If you have questions about ordering products from Human Kinetics, orders already placed, or processing of purchase orders, contact us through these links:
Fill out our Order Inquiries form or e-mail info@hkusa.com. You may also call or e-mail the HK office, subsidiary, or distributor in your country. See the Order Info page for a list of our offices and distributors with contact information.
If you have questions about our courses, or have ideas for new courses, or are interested in writing a course or becoming a partner, please contact our Professional Education Division.
Phone: 217-351-5076, Monday through Friday (excluding holidays) 8:00 am to 5:00 pm (CST)
Fax: 217-351-2674
E-mail: learningcenter@hkusa.com
Mailing address:
Human Kinetics Distance Education
1607 North Market Street
Champaign, IL 61825-5076
USA
